Buy Online! - The best way to buy!
About Us TractorSpares.com is a trading name of Forge Services Limited. We are completely dedicated to total customer satisfaction, and most of our new customers are recommended to us by existing customers. We understand we have to provide an exceptional level of service and support for our products, to maintain and develop our customer base.
If you have any questions regarding our service or suggestions for improving it or our products please use the 'contact us link' and send us an e-mail.
We operate in accordance with Statutory Instrument 2000 No. 2334, The Consumer Protection (Distance Selling) Regulations 2000. This can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. |
Making A Purchase Making a purchase from our site is straightforward. Just browse our Catalogue, and click on the "Buy now" button below the desired product for any items that you wish to purchase, the software will then ask you to confirm a quantity for the product you wish to order and place them into the virtual shopping basket for you. After you have finished shopping click on "Checkout" and you will be asked for a few details concerning shipping address and delivery type that we need to be able to satisfy the order.
We accept secure credit card payment through Worldpay either on line or via fax or telephone. You may also send your credit card information via snail mail. We also accept payment via Pay Pal.
Depending on the order value and for exports to some countries we are obliged to advise that our commercial terms of trade state that all contracts must be on fully secured terms i.e wire transfer to our account using CHAPS or SWIFT etc. In these circumstances Credit cards are not accepted. Full details on request.
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Shipping And Handling We normally ship internal UK items by courier. Royal Mail will be used for small items if this is more economical. Overseas orders may incur additional shipping charges. Customers will be notified of any variation in shipping costs from the standard.
On occasions it will be necessary to vary carriage charges within UK for bulky and/or very heavy items. If this occurs we will always advise you via e-mail or telephone.
Orders for offshore UK and EU areas will be slightly more than this and any additional charges will be notified to you prior to shipment. For orders outside these designated areas carriage will be at cost and you will be advised of the approximate cost and notified of the actual charge prior to order confirmation or shipment. We will always email you first to agree the charges before debiting your credit card. |
Delivery Schedule Our goal is to deliver your order right away. We will normally dispatch your order within 2 - 3 business days and you should receive this within 3 - 5 working days unless we have agreed a different delivery mechanism. Some items are not always in stock, in which case we will advise you of the expected delivery date. International orders are generally received in under 10 days.
Products and services offered or implied to be offered or available via this website are subject to availability. Product availability information implied on the website is estimation only. |
| Back Orders If your item is not in stock, we will back order it for you. If this is the case we will always email you with the option to cancel your order if you would rather not wait. Credits for cancelled items will be refunded directly to your credit card. If you have paid by cheque refunds will be made in Pounds Sterling only, you also have the option to keep the amount "on account" against future purchases. Credits against a cheque cannot be refunded against a credit card number. |
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .
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Credit Card Security All credit card orders are automatically authorised by the payment services provider, WorldPay.
We also accept payment via Pay Pal.
To ensure you are shopping securely always look for the locked padlock in your browser to show you are buying over a secure internet connection. As an added aid you will see the flashing padlock symbol in all purchasing areas that requires a secure connection.
If you are unhappy submitting your credit card details over the secure internet connection to Worldpay you may fax, mail or telephone your details to us on 01380 721879, fax 08704791675 or call 07802 661489 for further information.
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| Guarantee We are confident that you will be delighted with your purchase. In the event you are not satisfied for any reason, simply return your purchase to us within 14 days for an exchange or refund of the purchase price. If we have made a mistake, we'll also refund the delivery charges. See our returns policy for details. This does not apply to secondhand or used items. |
| Reaching Us If you need to reach us, please email us on admin@forge-services.co.uk. If you wish to make contact by telephone please call 07802 661489 or 01380 721879 |
Privacy Policy Neither Forge Services Limited or Tractorparts.com disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item to store delivery addresses if the address book is used, and to store your details if you select the 'Remember Me' Option.
Forge Services Limited maintain a strict privacy policy which aims to protect our customers when shopping with us.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes |
Returns Policy Should you wish to return an item for a refund or exchange, please do so within 14 days. Goods must be returned in the original packaging, in a saleable condition and are subject to a handling/re-stocking fee of 15% of the total invoice excluding carriage.
When returning goods please remember include a copy of your receipt. If this is not possible, make sure that you include your name, address and a telephone number inside the package and please do not forget to tell us if you want a replacement or a refund. We will only refund the delivery cost if we have despatched damaged or incorrect goods. We are not able to refund the cost of you returning the produsct to us. This policy does not affect your statutory rights.
You will be responsible for any returned goods until they reach our store. If you are returning products via Royal Mail please make sure you get proof of postage as in the event of a lost package you will be responsible for claiming from Royal Mail. The Royal Mail compensation is limited to £34 sterling so if the value of goods you are returning is greater than this you may wish to consider using an insured delivery service. This policy does not affect your statutory rights.
This returns policy does not apply to used or second hand goods which are non returnable.
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| Remittance Terms Credit card sales are shipped as soon as items are ready to ship. Cheque sales will be shipped once the cheque has cleared into our bank account. All cheques should be made payable to "Forge Services Limited". |
OEM Part Numbers are for cross reference purposes only, they do not imply that original parts will be supplied. Parts supplied may vary from the generic images shown. |
